British Council logo

Contact us

woman writing an email

Online enquiry

We'll respond to you in three working days.

Customer care calling

Call Us

+44 (0) 161 957 7755

Monday to Friday 08:00 - 18:00 UK time (Closed on Wednesday 11:00 - 12:00 UK time)

putting letter in mail box

Write to us

British Council Customer Service UK,
Bridgewater House,
58 Whitworth Street,
Manchester, M1 6BB

Other requests

Freedom of information request

How to ask for information about the work of the British Council.


Complaint

If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.


Fraud concern

For concerns about adults at risk, children, fraudulent activity, harassment, significant breaches of our Code of Conduct.


Media enquiry

A duty press officer is available 24 hours a day for urgent media enquiries.


Your local British Council office

Find direct links to contact your local country British Council Customer service teams


How helpful were we today?

At British Council your feedback matters! We're committed to providing you with the

best experience possible, and we'd love to hear your thoughts.